Website Terms & Conditions of Use
These Terms & Conditions govern your use of this website and constitute the User Agreement between yourself and Gozo Farmhouses Limited (C6713). By using, viewing, transmitting, caching, storing and/or otherwise utilising this website, including the services or functions offered hereon and/or the contents and information on this website, you are hereby agreeing to each and all of the terms and conditions of use set forth below without revision or modification, and waive any right to claim ambiguity or error on this User Agreement. It is important to remind both periodic and continued users of this website, that there may be amendments, revisions or updating of the terms and conditions of this User Agreement at any time and without prior notice to you, and your continued use of the website shall be conditioned upon the terms and conditions in force at the time of your use. Periodic or continued users of this website are reminded that website usage following the posting of changes, updating or amendments to this Agreement from to time shall imply that such changes or amendments are accepted by you. You should thus carefully review the terms and conditions of this User Agreement each time you use this website.
Should you not agree to each and every term and condition set out herein, you are asked to immediately refrain from using this website.
1. Our Details
This website is operated by Gozo Farmhouses Limited, a company registered in Malta with Company Registration No C6713. We may be contacted on Telephone Number (+356) 21561280, by Email on firstname.lastname@example.org
All the self catering properties featured on this website are owned and managed by independent property owners and suppliers. Gozo Farmhouses Limited solely provides a facility through which bookings/reservations of the properties featured on the website may be made.
We are committed to protecting our visitor’s privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily. Any personal information you communicate to us is kept by Gozo Farmhouses Limited in accordance with the Data Protection Act, 2001 (Chapter 440 of the Laws of Malta).
3. The Data Protection Act 2001
Since the introduction of the Data Protection Act, 2001 (Chapter 440 of the Laws of Malta) into our law Gozo Farmhouses Limited has a legal duty to respect and protect any personal information we collect from you and we will abide by such duty. We take the necessary safeguards to prevent unauthorised access and will not pass on details collected from you as a visitor to any third party or entity unless you give us your consent to do so, or unless Gozo Farmhouses Limited is compelled to do so by Law or any court or tribunal.
4. Information Collected
As a visitor to our website, we collect two types of information on/from you:
(1) Contact or Booking Information
(2) Media Download/Upload information
4.1 Contact or Booking Information
When you fill in the forms on the CONTACT US, ENQUIRE NOW and/or the BOOKING FORM pages we use the personal information submitted in the form only to respond to your message or book the self catering property or service you request. In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen self catering property or other service arrangements. This personal information will not be kept longer than necessary. It is important to note that the forms displayed on this website and the information required may vary from one service to the other.
Failure to enter the information requested in the forms displayed on this website will result in either the form not being submitted or not allowing us to process your request.
4.2 Media Download/Upload Information
If you read or download information from our website, we automatically collect and store the following information:-
(a) Your Server Address;
(b) Your Top Level Domain Name (for e.g. .org, .com, .co.uk, etc.);
(c) The Date & Time You Visited Our Website;
(d) The Pages Of Our Website That You Accessed & The Documents You Downloaded;
(e) The Previous Website You Visited;
(f) The Type Of Web Browser You Used;
(g) The Operating System Of The Machine Running Your Web Browser & The Type And Version of Your Web Browser.
Please note that this information is strictly for the use of Gozo Farmhouses Limited for statistical purposes. No such information will be released to third parties without your prior consent, or unless Gozo Farmhouses Limited is compelled to do so by Law or any court or tribunal.
5. Links to other Websites
6. Third-Party Information
Third parties who provide information/material/photographs on our website shall themselves be responsible for ensuring that such information/materials/photographs, submitted directly or indirectly for inclusion on this website, is accurate and complies with relevant legislation. Third party suppliers providing services and/or products through this website are independent contractors and are not our agents. Therefore we are NOT LIABLE for the acts, errors, ommissions, representations, warranties, breaches or negligence whatsoever of any such suppliers or for any personal injuries, death or damages resulting therefrom from time to time.
The photographic images displayed on this website have either been taken by representatives of Gozo Farmhouses Limited on request from the property owners or may have been provided by property owners or other third parties with their full consent. All photographs are protected by copyright and other intellectual property laws and consequently you may not copy, reproduce or retransmit these photographs, in whole or in part, in any manner, without the prior written consent of Gozo Farmhouses Limited and/or the relevant third party.
Whilst every endeavour is made to ensure that the self catering property photographs on our website are correct, it is the responsibility of the property owner to promptly provide Gozo Farmhouses Limited with any updated photographs if there have been any subsequent changes or modifications to the self catering property or to inform Gozo Farmhouses Limited of such changes and request that updated photographs be taken of the self catering property. In this respect Gozo Farmhouses Limited will not be held responsible for any claims by you if there have been changes to the self catering property without us being notified and provided with new photographs by the property owner prior to your arrival. Provided however that certain items in photographs such as furnishings, and so on, may be subject to change and therefore may not always be exactly as shown.
8. Restrictions of Use
As a condition of the use of this website, you agree that you shall not use our website for any purpose that is unlawful or prohibited by or inconsistent with this User Agreement. You represent and warrant that you are at least eighteen (18) years old and possess the legal authority and capacity to enter into this User Agreement and to use our website in accordance with the terms and conditions of this User Agreement. You may only use our website to make legitimate reservations, bookings or payments and not for any other unauthorised, false or fraudulent purposes, including, without limitation, to make any speculative, false or fraudulent reservations, bookings or payments or any reservation in anticipation of demand. You do not, by using the website, acquire any ownership or other rights to any content or other materials contained on or accessible through the website.
You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of our website, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web-pages or the content contained herein, without the prior written consent from an authorised Gozo Farmhouses Limited representative (such consent is deemed given for standard search engine technology employed by internet search websites to direct internet users to this website).
This website may provide you with the ability to use user names, passwords, or other codes or devices to gain access to restricted portions of this website (“access codes”). The content contained in such restricted areas is confidential to Gozo Farmhouses Limited, and is provided to you for your sole use only. Access codes are non-transferable, and Gozo Farmhouses Limited reserves the right to prohibit and/or suspend the use of such access codes on your behalf by third parties at Gozo Farmhouses Limited’s sole discretion, and/or where we determine that such use interferes with our website's operation.
9. Prices, Booking & Payment Terms
All Prices quoted on this website are in EURO. You must book in accordance with the booking information provided to you by one of our representatives, or on this website. The information and requirements contained in our booking vouchers and on our website, form part of your contract. If we have given you a quotation for a booking of a self catering property or service featured on our website, please note that such a quotation does not constitute a binding contract between us and shall not be confirmed until you pay your deposit and a booking voucher is issued by us. Therefore, if you have received a quotation from us, you are required to ensure that the description relating to the self catering property or service in question meets your expectations prior to paying your deposit. After paying your deposit (if applicable) we will remind you when full payment is due and it is your responsibility to settle this balance when due. Failure to pay the full balance/cost of the requested self catering property or service when due may result in our treating the booking as cancelled by you and cancellation charges may be applied as set out in Clause 19 below.
The following table sets out the Payment Terms for the booking of Self Catering Properties.
Deposits/Final Balances Self Catering Properties
More Than 29 Days To Arrival 30% Of Price
Between 1 & 28 Days To Arrival 100% Of Price or Full Balance
Note that the table above refers to booking of ‘Individual Self Catering Properties’ whether these include or do not include airport transfers. In the case of individual and separate airport transfers a 100% (hundred percent) advance payment is required.
A binding contract between you and Gozo Farmhouses Limited on behalf of the owner(s) of your confirmed self catering property, and/or the provider(s) of other services will come into existence on completion of the booking process and/or the receipt of the deposit/full payment. All parties agree that this contract is deemed to have been made at the offices of Gozo Farmhouses Limited and that you have accepted in full the Terms & Conditions detailed herein.
11. Self Catering Property Minimum Booking Period
The minimum booking period and minimum applicable rental charge for ALL self catering properties advertised/offered by Gozo Farmhouses Limited is seven (7) nights unless a lesser minimum booking period is specifically agreed to in writing by Gozo Farmhouses Limited.
The accommodation, transport and other services featured on this website belong to and are managed by independent property owners and suppliers. Once your booking is confirmed, Gozo Farmhouses Limited undertake to ensure that all parts of the booking which we and/or the property owners and other suppliers have agreed to make, perform or provide as part of your contract are made, performed or provided with reasonable care and skill. However, Gozo Farmhouses Limited shall not be responsible for any injury, illness, death, loss, loss of enjoyment, damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
a) The fault of the person(s) affected or any member(s) of their party or,
b) The fault of a third party not connected with the provision of your booking which neither, Gozo Farmhouses Limited nor the property owner/other supplier (as applicable) could have predicted or avoided,
c) ‘Force majeure’ - in these booking terms and conditions ‘force majeure’ shall mean any event which we, the property owners or other supplier(s) of the service(s) in question could not, even with all due care and diligence, foresee or avoid. Such events may include, but are not limited to; adverse weather conditions, water restrictions, war, threat of war, civil strife, industrial action, natural or nuclear disaster, fire, epidemics, terrorism, Acts of God, closure of ports, governmental action and all other events outside our/their control. We regret that we, the property owners and other service providers cannot accept liability or pay any compensation where the performance or prompt performance of our respective contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of ‘force majeure’.
d) Gozo Farmhouses Limited cannot accept responsibility for any services which do not form part of your contract. This includes, for example, any additional services or facilities which the property owner/supplier of the services in question agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. A full list of all passenger names and ages must be provided at the time of booking.
You are recommended to take out adequate insurance cover before travelling to Malta. It is your responsibility to ensure that the insurance cover that you purchase is adequate for your particular needs and you should be covered for accidental damage to the self catering property you booked through us as well as personal liability for yourself and for all travellers in your party. Gozo Farmhouses Limited shall not be held responsible for any claims arising during your holiday in the Maltese Islands and we reserve the right to request proof of your insurance at any time. Failure to show adequate insurance documents shall entitle us to terminate our contract with you (which shall be at our sole discretion).
14. Security Deposits & Damages
Certain bookings may be subject to a refundable security deposit and/or a breakage deposit. If you have not caused any damage and/or breakages, the security deposit will be returned to you prior to your departure from the self catering property.
When you book through us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the Property Owner or any other contact person appointed by the Property Owner. If you fail to do so, you will be responsible for meeting any claims subsequently made against us together with any legal costs as a result of your actions.
Upon your arrival at the self catering property it is your responsibility to check the self catering property and its contents in. If at this time you discover that anything is missing or damaged then this must be reported IMMEDIATELY to the Property Owner or any other contact person appointed by the Property Owner otherwise it will be presumed that the damage/loss was caused by you. In the event of damages, breakages, losses, additional cleaning due to a self catering property left excessively dirty or other costs including supplements for any additional guests not previously notified to us, you agree to pay any additional charges to the Property Owner or any other contact person appointed by the Property Owner on site. If you fail to do so the Property Owner or ourselves on behalf of the Property Owner reserve the right to pursue you for any such costs and a charge may be made to your credit/debit card for the value of repair or replacement or, where you may have been requested to provide a refundable security deposit and/or breakage deposit, the value of the repair or replacement shall be deducted accordingly.
15. Your Behaviour
If you or any member of your party behave in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the self catering property, the Property Owner or ourselves on behalf of the Property Owner are entitled, without prior notice, to terminate your booking at the property prior to its expiry. In this situation, you or the responsible person(s) in your party will be required to leave the self catering property immediately. We will have no further responsibility toward such person(s) including any alternative accommodation arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
The self catering property, on your departure, must be left as clean as at the time of your arrival. Prior to your departure, the Property Owner or any other contact person appointed by the Property Owner may conduct an inspection of the self catering property in your presence. If you do not allow this and any damage, breakages, losses, etc are found after your departure, it will be presumed that these have been caused by you and you will be required to pay for any such damage, breakages, losses etc as per Clause 14.
Under no circumstances may the Self Catering Property accommodate pets unless specifically requested and authorised by Gozo Farmhouses Limited on behalf of the Property Owner.
17. Property Check In & Check Out Policy
You must arrive at the booked self catering property after 14.00hrs (CET) (Check-In) and depart by 10.00hrs (CET) (Check-Out). If you arrive later than office hours (16.30hrs) you have to advise us advance to be able to arrange for the keys collection.
18. Property Pay Per Use Services
Certain self catering properties advertised on this website may offer “pay per use” services which may include, but are not limited to: Telephone, Air Conditioning, Internet, Electricity & Water Consumption. This is usually detailed on the relevant advertised self catering property page, however we recommend that you ask our reservations department about “pay per use” services in the self catering property in question prior to making your booking.
19. Cancellation Policy
Should you or any other member of your party need to cancel your booking, cancellation charges will be levied and will be payable as detailed below. Please note, cancellations can only be accepted from the party leader, in writing and sent to our office by email. The cancellation charge is calculated from the date and time we receive written notification and is applicable as follows:
Cancellation Fees Self Catering Properties
More than 29 Days To Arrival 30% Of Quoted Price
Less than 28 Days but more 7 Days 50% of Quoted Price
Less than 7 days 100%
Any requests for cancellations must be received in writing between Monday to Friday from 09.00hrs to 16.30hrs (CET) and Saturday from 09.00hrs to 12.00hrs (CET). Any requests for cancellations that are received on Saturday after 12.00hrs (CET), or all day on Sundays will be deemed not to have been received by Gozo Farmhoues Limited until the next working day.
20. Changes or Modification in Booking Policy
Should you or any other member of your party need to change or modify the dates or number of persons relating to the booked self catering property, you may do so subject to availability. If it is possible for us to make the amendment we will charge any applicable increase in the price if the amendments relates to a change of date which falls into a higher pricing season or an increase in number of persons booked. Please note, changes may only be accepted from the party leader, in writing and sent to our office by email.
Any requests for changes or modifications to your booking must be received in writing/by telephone between Monday to Friday from 09.00hrs to 16.30hrs (CET) and Saturday from 09.00hrs to 12.00hrs (CET). Any requests for changes or modifications to your booking that are received on Saturday after 12.00hrs (CET), or all day on Sundays will be deemed not to have been received by Gozo Farmhoues Limited until the next working day.
21. Travel Documents
You are responsible for your own and your party’s passports, insurance documents, or Entry Visa To Malta if this is required by law.
If any provision of this Agreement is held to be invalid or void for any purpose, the said provision only shall for that purpose be deemed to be omitted from this Agreement. Such omission shall not affect or prejudice the validity, effectiveness or enforceability of the rest of the provisions of this Agreement.
23. Applicable Law & Jurisdiction
This is a Maltese website and is subject to the Laws of the Republic Of Malta, and all disputes are subject to the exclusive jurisdiction of the Courts of Justice Of Malta.
24. In Case Of Difficulty
In case of difficulty interpreting these Terms & Conditions you may contact us on Telephone Number (+356) 21561280 or via Email on email@example.com
25. Please note that insects and stray animals may be found around the property so if you suffer from allergies please advise us before confirming your holiday.